THE UNIVERSAL TROUBLESHOOTING PROCESS

The Universal Troubleshooting Process (UTP) is an abbreviated version of the book Troubleshooting Techniques of the Successful Technologist by Steve Litt. UTP consists of ten steps designed to help modern workers diagnose the system in question and ultimately repair it. The process is very general and can be applied to virtually any well-defined system.
[Source: From The NSDL Scout Report for Math, Engineering, and Technology, Copyright Internet Scout Project 1994- 2002 http://scout.cs.wisc.edu/">