Africa/Global: Call centers move into Africa

Susan Mina, a Kenyan who has never stepped foot out of Africa, speaks English like the haughtiest of Britons. She can also put on a fair imitation of an American accent by swallowing all her words. Still, every once in a while, some Swahili slips out of her, and that is not at all helpful as she tries to enhance Africa's role in the global explosion of outsourcing. South Africa is far ahead of the rest of the continent, with an estimated 500 call centers employing about 31,000 people.